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Retrieve and review documents pertinent to customers' claims (deductions) in order to assess validity of the claims. Analyze and resolve all claims within 30 days of deduction dates, with priority given to larger claims. Support chargeback invoices to customers with backup data that is complete, accurate, concise and clear. Communicate with appropriate Kenney personnel to help insure that Company errors resulting in customer claims are corrected promptly so as to minimize repeat claims caused by the same error types. Prepare monthly reports to inform management of current and historical customer claims experience. Communicate with customers to collect past due (delinquent) invoices.